This module helps you understand conflict in a clear and practical way. You will learn what conflict is, why it happens, and how misunderstandings, different perspectives, and unmet needs can create tension. You will also explore different conflict strategies: from avoiding and accommodating to negotiating and collaborating, and learn when each strategy can be useful.
Through short examples and reflective activities, you will practise how to stay calmer, communicate with more respect, and choose a better next step in difficult situations. This module prepares you for later work with emotions and mediation by helping you handle conflict with more confidence and empathy.