In this module, you will explore the basics of mediation and how it can help people handle conflict in a calmer and more respectful way. You will learn what mediation is, how it differs from other ways of solving disagreement, and what conflict resolution styles and strategies people often use.
You will also practise observing conflict in real-life situations and reflect on how support, listening, and fair communication can reduce harm. The module includes a strong focus on cyberbullying as an example of how conflict and harm can grow in everyday life and why mediation skills still matter.
This module helps you become a more thoughtful listener, a fairer communicator, and a more confident problem-solver.