{"id":1848,"date":"2026-05-26T04:20:02","date_gmt":"2026-05-26T04:20:02","guid":{"rendered":"https:\/\/deq.digital\/sk\/course\/module-1-introduction-to-mediation-2\/"},"modified":"2026-05-26T04:20:23","modified_gmt":"2026-05-26T04:20:23","slug":"modul-1-uvod-do-mediacie","status":"publish","type":"course","link":"https:\/\/deq.digital\/sk\/course\/modul-1-uvod-do-mediacie\/","title":{"rendered":"Modul 1 &#8211; \u00davod do medi\u00e1cie"},"excerpt":{"rendered":"<p>Konflikt sa objavuje v\u0161ade a kritick\u00fdm momentom je prv\u00fdch p\u00e1r min\u00fat, ke\u010f nap\u00e4tie prudko st\u00fapne. Tento kr\u00e1tky \u00favod je va\u0161\u00edm prv\u00fdm krokom do medi\u00e1cie: dozviete sa, \u010do je medi\u00e1cia, kedy je bezpe\u010dn\u00e1 a u\u017eito\u010dn\u00e1, osvoj\u00edte si jednoduch\u00fa mapu v 5 krokoch a tri pokojn\u00e9 vety medi\u00e1tora na zastavenie \u0161pir\u00e1ly. Nastav\u00edte si z\u00e1kladn\u00e9 pravidl\u00e1, rozpozn\u00e1te varovn\u00e9 sign\u00e1ly a nap\u00ed\u0161ete jasn\u00fa dohodu kto-\u010do-kedy. E\u0161te nejde o \u00fapln\u00e9 \u0161kolenie, ale sta\u010d\u00ed to na za\u010diatok a na to, aby ste poc\u00edtili pr\u00ed\u0165a\u017elivos\u0165 toho, \u010do pr\u00edde \u010falej.<\/p>\n","protected":false},"author":17,"featured_media":2454,"template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","_trash_the_other_posts":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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wp:paragraph -->\r\n<p>Conflict is a natural part of life, but how we handle it makes all the difference.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>This Introduction to Mediation course provides foundational knowledge and practical skills to help individuals understand and facilitate constructive conflict resolution. Designed for beginners, this course covers the principles, processes, and techniques of mediation, preparing participants to act as neutral third parties in disputes.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Through interactive exercises, role-playing activities, and real-life scenarios, participants will develop essential mediation skills, including active listening, empathy, communication, and problem-solving.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Learning Objectives<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>By the end of this course, participants will be able to:<br><img role=\"img\" class=\"emoji\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/2705.svg\" alt=\"\u2705\">&nbsp;Define mediation and explain its role in conflict resolution.<br><img role=\"img\" class=\"emoji\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/2705.svg\" alt=\"\u2705\">&nbsp;Understand the key qualities of an effective mediator (e.g., patience, adaptability, objectivity).<br><img role=\"img\" class=\"emoji\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/2705.svg\" alt=\"\u2705\">&nbsp;Identify the stages of mediation and apply structured approaches to resolving disputes.<br><img role=\"img\" class=\"emoji\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/2705.svg\" alt=\"\u2705\">&nbsp;Practice active listening and emotional intelligence to foster constructive dialogue.<br><img role=\"img\" class=\"emoji\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/2705.svg\" alt=\"\u2705\">&nbsp;Develop problem-solving techniques and mediate simple conflicts.<br><img role=\"img\" class=\"emoji\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/2705.svg\" alt=\"\u2705\">&nbsp;Recognize ethical considerations and professional boundaries in mediation.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Course Structure<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:heading {\"level\":3} -->\r\n<h3 class=\"wp-block-heading\">Section 1: What is Mediation?<\/h3>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:list -->\r\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\r\n<li>Definition and purpose of mediation.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>Key differences between mediation, negotiation, and arbitration.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>The role and responsibilities of a mediator.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>True\/False and Multiple-Choice activities to reinforce learning.<\/li>\r\n<!-- \/wp:list-item --><\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Section 2: The Mediation Process<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:list -->\r\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\r\n<li>Understanding the steps in mediation: Introduction, story-sharing, issue identification, solution generation, and agreement.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>Case study: Mediating a disagreement in a workplace or school setting.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>\"Match the following\" game: Pair mediation terms with their definitions.<\/li>\r\n<!-- \/wp:list-item --><\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Section 3: Core Mediation Skills<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:list -->\r\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\r\n<li>Active listening and the power of nonverbal communication.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>Empathy and emotional intelligence in resolving conflicts.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>Communication exercises: Tone of Voice activity to highlight how tone affects mediation outcomes.<\/li>\r\n<!-- \/wp:list-item --><\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Section 4: Conflict Resolution Strategies<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:list -->\r\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\r\n<li>Identifying common conflict styles (competitive, collaborative, compromising, etc.).<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>Role-playing scenarios where participants act as mediators.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>What Would You Do? decision-making game to practice problem-solving.<\/li>\r\n<!-- \/wp:list-item --><\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Section 5: Challenges and Ethical Considerations<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:list -->\r\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\r\n<li>Handling difficult personalities and 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