{"id":2774,"date":"2026-05-26T03:53:43","date_gmt":"2026-05-26T03:53:43","guid":{"rendered":"https:\/\/deq.digital\/cz\/?post_type=course&#038;p=2774"},"modified":"2026-07-31T19:29:54","modified_gmt":"2026-07-31T19:29:54","slug":"modul-1-uvod-do-mediace","status":"publish","type":"course","link":"https:\/\/deq.digital\/cz\/course\/modul-1-uvod-do-mediace\/","title":{"rendered":"Modul 1: \u00davod do mediace"},"excerpt":{"rendered":"<p>Konflikt se objevuje v\u0161ude a kritick\u00fdm okam\u017eikem jsou prvn\u00ed minuty, kdy nap\u011bt\u00ed prudce vzroste. Tento kr\u00e1tk\u00fd \u00favod je va\u0161\u00edm prvn\u00edm krokem do mediace: dozv\u00edte se, co je mediace, kdy je bezpe\u010dn\u00e1 a u\u017eite\u010dn\u00e1, nau\u010d\u00edte se jednoduchou mapu o 5 kroc\u00edch a t\u0159i klidn\u00e9 v\u011bty medi\u00e1tora, kter\u00e9 zastav\u00ed spir\u00e1lu. Nastav\u00edte z\u00e1kladn\u00ed pravidla, rozpozn\u00e1te varovn\u00e9 sign\u00e1ly a sep\u00ed\u0161ete jasnou dohodu kdo-co-kdy. Zat\u00edm nejde o \u00fapln\u00fd v\u00fdcvik, ale o dostatek informac\u00ed, abyste mohli za\u010d\u00edt a poc\u00edtili, co v\u00e1s \u010dek\u00e1 d\u00e1l.<\/p>\n","protected":false},"author":3,"featured_media":2454,"template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","_trash_the_other_posts":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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wp:paragraph -->\r\n<p>Conflict is a natural part of life, but how we handle it makes all the difference.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>This Introduction to Mediation course provides foundational knowledge and practical skills to help individuals understand and facilitate constructive conflict resolution. Designed for beginners, this course covers the principles, processes, and techniques of mediation, preparing participants to act as neutral third parties in disputes.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Through interactive exercises, role-playing activities, and real-life scenarios, participants will develop essential mediation skills, including active listening, empathy, communication, and problem-solving.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Learning Objectives<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>By the end of this course, participants will be able to:<br><img role=\"img\" class=\"emoji\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/2705.svg\" alt=\"\u2705\">&nbsp;Define mediation and explain its role in conflict resolution.<br><img role=\"img\" class=\"emoji\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/2705.svg\" alt=\"\u2705\">&nbsp;Understand the key qualities of an effective mediator (e.g., patience, adaptability, objectivity).<br><img role=\"img\" class=\"emoji\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/2705.svg\" alt=\"\u2705\">&nbsp;Identify the stages of mediation and apply structured approaches to resolving disputes.<br><img role=\"img\" class=\"emoji\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/2705.svg\" alt=\"\u2705\">&nbsp;Practice active listening and emotional intelligence to foster constructive dialogue.<br><img role=\"img\" class=\"emoji\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/2705.svg\" alt=\"\u2705\">&nbsp;Develop problem-solving techniques and mediate simple conflicts.<br><img role=\"img\" class=\"emoji\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/2705.svg\" alt=\"\u2705\">&nbsp;Recognize ethical considerations and professional boundaries in mediation.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Course Structure<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:heading {\"level\":3} -->\r\n<h3 class=\"wp-block-heading\">Section 1: What is Mediation?<\/h3>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:list -->\r\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\r\n<li>Definition and purpose of mediation.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>Key differences between mediation, negotiation, and arbitration.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>The role and responsibilities of a mediator.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>True\/False and Multiple-Choice activities to reinforce learning.<\/li>\r\n<!-- \/wp:list-item --><\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Section 2: The Mediation Process<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:list -->\r\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\r\n<li>Understanding the steps in mediation: Introduction, story-sharing, issue identification, solution generation, and agreement.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>Case study: Mediating a disagreement in a workplace or school setting.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>\"Match the following\" game: Pair mediation terms with their definitions.<\/li>\r\n<!-- \/wp:list-item --><\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Section 3: Core Mediation Skills<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:list -->\r\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\r\n<li>Active listening and the power of nonverbal communication.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>Empathy and emotional intelligence in resolving conflicts.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>Communication exercises: Tone of Voice activity to highlight how tone affects mediation outcomes.<\/li>\r\n<!-- \/wp:list-item --><\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Section 4: Conflict Resolution Strategies<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:list -->\r\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\r\n<li>Identifying common conflict styles (competitive, collaborative, compromising, etc.).<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>Role-playing scenarios where participants act as mediators.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>What Would You Do? decision-making game to practice problem-solving.<\/li>\r\n<!-- \/wp:list-item --><\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Section 5: Challenges and Ethical Considerations<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:list -->\r\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\r\n<li>Handling difficult personalities and emotionally charged conflicts.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>Maintaining neutrality and building trust.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>Ethical dilemmas in mediation: Fill-in-the-blanks exercise on ethical mediator behavior.<\/li>\r\n<!-- \/wp:list-item --><\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Section 6: Practical Application and Certification<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:list -->\r\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\r\n<li>Applying mediation skills in real life.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>Developing a Mediation Action Plan for future conflicts.<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>Course review and final assessment (sortable or multiple-choice quiz).<\/li>\r\n<!-- \/wp:list-item --><\/ul>\r\n<!-- \/wp:list 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